- How do I mount my heating appliance on the wall?
Our heating appliances are delivered with a securing wall bracket that provides the best position of use (around 120 mm from the floor) without any measurements being required. Bathroom heaters must follow the manual's instructions.
- Can I dry wet clothes on my heating appliance?
No, drying clothes or similar items on our appliances is prohibited; you could damage the appliance.
Naturally, bathroom heaters are designed for this purpose: you can use them to dry towels, face cloths, etc.
- What do I do if my appliance is not heating?
Check whether the electric current is reaching the appliance (important note: this is an operation requiring that all possible safety measures relating to the use of an electric current are taken) and whether the on/off switch (mechanical) or the mode cursor (electronic) is not set to off.
Check that the room temperature is not too high for the appliance to work. Set the temperature knob setting to maximum to see whether the appliance starts heating after a few minutes; then return to the required setting. Important note: for an electronic appliance, the appliance operates intermittently over a period of 40 seconds according to requirements.
Check the operating mode position on the electronic appliances (Comfort/Economy, Frost-free, Stop, Program settings). Move the cursor to comfort mode to check whether the appliance heats up; the malfunction may come from the programming if you are in Program mode.
The sensor may be faulty on the electronic appliances:
Switch the heating off then on again. If the heating led flashes continuously, the sensor is damaged. Consult the after-sales service or your dealer to replace it if your appliance is under warranty.
- What do I do if my appliance heats all the time?
a) the appliance is not in a draft
b) the temperature setting has not been changed or set to maximum position
c) the appliance is under-dimensioned with respect to the room to heat
On the electronic appliances, there may be an unexpected event in the electric network. In the event of a problem (blocked thermostat, etc.), cut off the power supply to the appliance (fuse, circuit breaker) for 10 minutes, then switch it back on. If this situation occurs frequently, get your electricity provider to check the power supply.
- What do I do if my appliance does not provide enough heat?
- Increase the temperature setting.
- Check whether the output of your appliance is suited to the size of your room. (see the section on choosing the power)
- On an electronic appliance, if the heating LED is flashing continuously (slow flashing every 2 seconds), the measurement sensor is damaged.
- Otherwise, carry out the following checks:
- Check whether there is another heating mode in the room.
- Make sure that your appliance is heating only the room (and not the entire house).
- Check the powers supply voltage of the appliance (our appliances have a power calculated for 230 V).
- What do I do if the heating LED is continuously flashing slowly (electronic appliance)?
Call in a professional to replace the damaged measurement sensor.
- Is it normal for a slight odour and smoke to appear the first time the appliance heats up?
Do not worry. This is normal. This situation will not persist more than 5 minutes. When heating for the first time, ensure that the room is well ventilated.
- What do I do if my appliance takes time to heat?
Electric appliances with sheathed heating elements heat very rapidly; a movement of air and heat is felt at the air outlet after one minute. However, for appliances containing a fluid (bathroom heaters, Galapagos radiator), the electric heating element heats up a fluid that gradually starts to circulate naturally within the appliance. The inertia properties of the fluid mean that the surface temperature of the appliance only reaches an optimum level after at least 15 minutes, according to the room temperature when the appliance starts to heat.
- What do I do if the appliance does not follow the programming commands?
Ensure that the pilot wire is correctly connected for this type of assembly.
For mains borne signalling, ensure that the appliance was correctly initialised when it was installed and is part of the programming zone. Otherwise, reset the programming zones (see installation manual).
With the Pass Program, ensure that the programmer is correctly inserted in its housing and that it operates normally (check the status of the battery, the fuse, etc.) and that the interface is fully screwed in.
- Is it normal for my appliance to show traces of dirt?
This may be caused by the poor quality of the ambient air (pollution, cigarette smoke, etc.). It is advisable to check that the room is well ventilated and that the air is clean. The lower grid and front panel of the appliance must be vacuumed regularly. The casing of the appliance can be cleaned with a damp cloth, but you must never use abrasive products.
This FAQ is not exhaustive. If you did not find an answer to your question, please feel free to contact our after-sales service. We will reply as soon as we can.