Water heating : FAQ

Water heating

Water heater capacity is chosen according to the number of users, their water consumption and the house’s sanitary facilities (bath, shower, etc.). It also depends on the water temperature when it arrives in the water heater, influencing on time for the water to get heated up. As a general rule, we recommend larger tanks when your family is located in cold weather countries (Estonia, Germany, etc.), and smaller tanks when you are located in warmer climates countries (Vietnam, UEA, Urugay, etc.). As an example, we would recommend a 50L water heater for a family of 4 people in a warm country; and a 150L water heater for the similar family located in a colder region of the world. For more detailed advice, contact your local dealer.

You can choose between horizontal, vertical, wall-mounted or floor standing models, depending on where you whish to install the water heater, and the space available. The only limitation is the proximity to draining points. Refer to your country regulations and your water heater IP index to know how close from a draining point your water heater can be installed. 

For extended absences (1 month or more), switch off the power to the appliance and drain down the water heater to prevent any risk of frost damage.

It mostly depends on your taste (in a cupboard, in your bathroom or your kitchen etc.) 

The only limitation is the proximity to draining points. Refer to your country regulations and your water heater IP index to know how close from a draining point your water heater can be installed. 

Depending on water type of water, use (temperature, quantity of water used) and appliance quality, the lifetime of a water heater can be anything between 2 and 20 years. The average for our brand is over 12 years.

The electric water heater requires a heating time that varies from 20 minutes for the smallest to 6/8 hours for the largest. You must wait for this time to obtain hot water. Some models have an indicator light that shows you if the product is heating.
You can check whether the water heater is receiving an electrical current. NB: this is a professional operation and you must have the required skills.
Next, after switching off the power, you can use an ohmmeter to check whether the heating element and control thermostat are working.
Check the thermostat to see if the safety mechanism has been reset.
If you still have no hot water, call in a professional or the after-sales service.